GTBank dominates CBN E-Payments awards, wins 8 of 12 banking honours
http://www.hrlnews.com/2019/03/gtbank-dominates-cbn-e-payments-awards.html
Segun Agbaje, the Managing Director of Guaranty Trust Bank, says the
bank will continue to provide customers with superior banking experience
across all digital touchpoints.
Mr Agbaje made the promise in Lagos after GTB won eight of the twelve
honours available to banks in the 2019 edition of the Central Bank of
Nigeria (CBN) Electronic Payment Incentive Scheme (EPIS) Efficiency
Awards.
The News Agency of Nigeria (NAN) reports that the financial
institution won the awards for efficiency and excellent service delivery
in virtually every E-payment channel.
“We are proud to be recognised by the CBN EPIS Efficiency Awards for
our efforts in driving excellence in electronic payments and providing
customers with a superior banking experience across all digital
touchpoints.
“These awards serve as extra motivation for us and we will continue
to find new and exciting ways to reduce our customers’ pain points and
offer them benefits beyond banking.
The managing director also said the bank had been leveraging on technology in providing effective service to its customers.
‘’At GTB, we are passionate about building the bank of the future
that connects our customers directly to all the everyday things that
matter to them.
“That is why we are constantly leveraging the best of technology to,
not only make financial services cheaper, more personal and readily
accessible.
‘’But also to create amazing digital experiences in a way that adds real value to our customers’ lives,” he said.
NAN also reports that the CBN EPIS Efficiency Awards is organised to
celebrate financial institutions, merchants and other stakeholders at
the forefront of driving electronic payment in Nigeria.
‘’Now in its fourth year, the awards are based on objective analysis
of all E-payments data collated by the Nigeria Inter-Bank Settlement
System (NIBSS) over a full calendar year.
‘’The eight awards won include the Best Customer Experience Award,
Real-Time Payments Transaction Efficiency, Cashless Driver, USSD Channel
Champion and Cashless Driver, Point of Sale (POS) Transactions.
“Others are Cashless Driver, Card Usage on Point of Sales (POS)
Terminals, Direct Debit Driver Award, E-Reference Operations Efficiency
and ID Services Driver.”
(NAN)